These are some of our tenant’s FAQs. If you continue to have questions after reading this please feel free to call our office at (877) 662-3321 during business hours, Monday-Friday 9-5PM
Your rent is ALWAYS due on the first day of the month. Your rent is late as of midnight on the first, but we give you a grace period until the 5th. If your rent is not received in our office by 5:00pm on the 5th day of the month then your account will automatically be charged a late fee of $45. This late fee amount is due with your rent payment.
ACTIVATE YOUR ONLINE PORTAL! You should have received an email to setup and activate your online portal, please remember to check your junk/spam mail folder if you have not received it. You can also Email us at firstname.lastname@example.org to request access. Please include your name in the email. We will email or text you with a login to your own secure tenant portal. You will create a password and can start paying right away. eCheck (Free) / Credit Card (Convenience Fee) – You can login to our website https://www.fidelity-residential.com/tenants and click on TENANT LOGIN and pay online as well as view your account balance. Your online portal will also provide you the following payment methods:
eCheck (100% free to you!)
Enter your routing and account numbers in your secure Online Portal to pay rent or any other charges directly from your checking or savings account. We encourage you to set up an automatic reoccurring monthly payment to avoid late charges.
Credit or Debit Card
Use your debit or credit card to pay rent or any other charge through the secure Online Portal. (An online convenience fee applies and is based on your monthly rent charges).
If for any reason, you wish to make a cash payment, you may do so at any participating PayNearMe location. Payments made using this method will incur a $3.99 transaction fee. In order to make cash payments, you will need a payment coupon. You can print additional coupons using our online portal or send us an email @email@example.com to request one. You can search for the closest payment location here: www.paynearme.com/map.
You should notify our accounts receivables department IMMEDIATELY by calling our office at 877-662-3321. Failure to communicate with our office can and will typically cause you to be forwarded to the attorney’s office for an Unlawful Detainer.
Login to your tenant portal and submit a maintenance request through our system at fidelitymanagement.com, or you may call 877-662-3321 and be connected to the Maintenance Department, although we prefer email/web requests. If you have an after-hours emergency, when you call Power Property Management (PPM) after-hours, you will be connected with an after-hours person who can dispatch a vendor. This is for PROPERTY THREATENING EMERGENCIES ONLY, not regular maintenance calls. Please call PPM rather than repairing a maintenance problem yourself, as, except for specific circumstances provided for by law, you will not be allowed to deduct costs of repair from your rent. If there is a problem, which was caused by you or your guests, such as an inappropriate item flushed down the toilet, you will be charged for the repair.
An emergency is defined as a maintenance problem that will cause a safety hazard to residents, or an imminent damage to property, so that fixing it cannot wait until the next business day. A few examples would be an overflowing toilet, a broken pipe, or sudden electrical short. If there is a gas leak, call the gas company in your area first, and if there is a power outage, call the electric company in your area first to see if there is a general power outage in the area (links to the gas and electric company websites can be found in our online directory). The operator on the hot line will determine if you have a true emergency, and if so, the operator will contact the property manager on call, who will contact an emergency vendor.
FIDELITY Management will give you a 24 hour notice to enter, unless you agree to allow FIDELITY Management’s vendor to enter your home on an as-available basis. There is no requirement for you to be present, but you must provide access to your home, with proper notice, for purposes of repairs. There is no requirement for FIDELITY to give you notice if there is a suspected emergency, such as a burst pipe.
Security deposits are not to be used instead of payment of rent, since the purpose of a security deposit is to pay for any damage caused by the tenant or their guests. If you do not pay any rent, including the last month you are in the unit, you will be subject to eviction proceedings. You are entitled to an accounting of your security deposit as well as the appropriate refund, within 21 days of your moving out of the unit.
You can call a locksmith at your own expense or can call the office during business hours to pick up a spare at an extra charge.
This is a very common situation and there are 2 ways to address it. 1) You can replace your current roommate with a new one: This new roommate will need to fill out a complete application, send in their most recent month of paystubs and 2 forms of ID to be screened. In the case they are approved a change is made. 2) You want to keep the unit by yourself: You will need to send in your most recent month of paystubs showing that you can afford that unit by yourself. If approved then your roommate will be removed from the lease. In both cases the security deposit is handling between the roommates as the office won’t release any deposit unless all roommates move out.
As a first step, if your neighbor is violating House Rules, we always suggest first talking to your neighbor in a friendly tone of voice. For instance, you may want to let him/her know that they may be unaware of the fact that it is late at night, their music can be heard in your unit, and is preventing you from sleeping. If you have already tried this, and the behavior continues, please inform Management, and PPM will contact the tenant. If the behavior continues even after PPM has made a direct request to your neighbor, please inform PPM, and further steps may need to be taken. If there is a loud party late at night and you feel you have no choice, by all means contact the Police Department.
As part of the lease agreement, renovations made by a tenant are only permissible with written approval by FIDELITY. You may, of course, hang paintings of your choice on the wall, provided you repair the holes upon vacating the unit. This rule against renovation without permission applies to all renovations, including changing your carpeting or other flooring, installation of built in appliances, etc. Please do not affix a satellite dish or other antenna to the roof, without acquiring permission first, as you will be charged for any damages to the roofing.
Any guests you invite should remain in your unit, and not congregate in common areas, including the pool or parking area. They should not be loitering anywhere around the building, and House Rules should be observed in regard to noise. If your guests damage your unit in any way, you will be held responsible. If your building has a security gate, you may not prop it open to allow guests to enter, as this compromises the security of other residents. Garage or yard sales, which typically cause obstruction of walkways, debris, and generally cause a nuisance, are not permitted.
Leave a kind note to your neighbor letting them know. If the car is not moved within an allowable time then call the office during business hours for help.
First, make a police report; second, call the office and report any damage to the building so it can be fixed, provide a copy of the police report to the office; third, call your renters’ insurance policy and file your claim.
Most of our units are not pet friendly so your first step will be to call the office and find out if the building is pet friendly. The office will inform you right away if this is possible or not.
You should contact the office and the new occupant will need to fill out an application and send in 2 forms of ID and their most recent month of pay stubs once approved then they will be added to the lease.
It’s a one year lease you are responsible for the duration of the lease. Your first step is to inform the office; we’ll start advertising your unit to try to get a suitable replacement. Once we find a tenant you will be responsible for the rent of the unit until the date the new tenant moves in and of the entire administrative fee incur in the rental of the unit.